Shipping policy
Shipping Policy
Thank you for shopping with Family Funhouse! Please read our shipping policy carefully before placing your order.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive an email confirmation with tracking information once your order has shipped.
Shipping Times
We ship our products directly from our suppliers to keep costs low for our customers. Please allow the following estimated delivery times after your order has been processed:
- United States: 10–20 business days
- Canada, Australia, United Kingdom: 15–25 business days
- Rest of World: 15–30 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier delays, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order. We occasionally offer free shipping promotions — keep an eye on our store for updates.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 3–5 business days for tracking information to update after you receive your shipping confirmation.
Customs, Duties & Taxes
Your order may be subject to import duties, taxes, and customs fees levied by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. Please check with your local customs office for more information.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at peg2008@hotmail.com. We will investigate the issue with the carrier and work to resolve it as quickly as possible. If a package is confirmed lost, we will offer a replacement or a full refund.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at peg2008@hotmail.com and we will do our best to update it before the order ships.
Contact Us
If you have any questions about your order or our shipping policy, please reach out to us at peg2008@hotmail.com.